the magic of the mute button = #InsideSales #Success

I told you I hate when people talk about “secrets” and then I go and use the word “magic.”

The funny thing is when I use the mute button it seems like magic.

Ask a question… put my phone on mute… let them talk.

The magic is that in the less than 3 seconds it takes me to reach over to UN-mute myself, the other person begins speaking again.

Not every time, it certainly happens more than half of the time.

They keep going on the topic and I learn things I would NEVER have heard if I’d spoken. Why? because whatever I would have said would have moved the conversation away from their next point – losing the opportunity to hear something important forever.

Try it – it will be uncomfortable at first, the silences will be longer than you’re used to.

I’m curious what you may learn… aren’t you?

Want More? If you’d like my Communication Trilogy eBooks email me with “Communication Trilogy eBooks Please” as your subject line – let me know the title of the blog post that prompted you to take action in your email too! Thanks, Lynn

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