I’ll admit I was really disappointed to learn one of my favorite quotes is PROBABLY NOT by Thomas Edison as…

Today: ask yourself what would change about the conversation you’re thinking of having… if you held it over a cup…

Inside salespeople spend a lot of time trying to perfect their message. They research prospects. They study the company. They…

I’m not saying to stop leveraging scripts for better conversations! Scripts are critical and valuable for inside sales success. They…

*”Your customers are weird.”* ~ my friend Michele The funny thing is she isn’t wrong. I like people who think,…

When I was watching Tea with the Dames, Dame Maggie Smith said something that made me stop, pause, and write…

Start with Quality Beans (Your People) Grind Just Right (Set Clear Expectations) Use the Right Brewing Process (Your System) Pour…

There’s a point in sales where the work starts feeling heavier than it used to. The calls take more energy.The…

Most sales leaders have said some version of this: “My team just isn’t motivated right now.” Usually what they really…

I’ve been thinking a lot about AI lately. Partially because I enjoy writing, although it is time consuming! Which made…

While recording The Learn-It-All™ podcast with Damon Lembi last week, I mentioned frustration BINGO and realized that I have both…

You’ve felt it. That moment on a call when you know what to say next… …and you don’t say it…