No you aren’t shocked.
No you aren’t surprised.
What your inquiring inside sales mind wants to know and will find interesting his method:
1. doesn’t answer if he doesn’t know the #,
2. doesn’t bother if they don’t leave a vm,
3. deletes if it’s hard to understand them (accent or enunciation),
4. if they mispronounce his name or the company name delete.
> He isn’t answering more than 5 of 100.
> He is starting to listen to your voicemail message.
> If you don’t leave a good voicemail you’ll never get him to answer.
I don’t think my customer is all that different from yours.
Keep calling – leave effective voicemail messages – give them a reason to pick up the phone when you call!