• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

    Read More
  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

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  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

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stress doesn’t help your success


Here we are, the end of the year, holiday season, all sorts of things that might just stress you out. Crazy thing is stress doesn’t help your success. I know, not a revelation. Its something you already know BUT what have you done about it? A quiet walk in nature helps, but tough for most people to get around 2:15 on a Tuesday when they can’t catch their breath. If nothing else, you need to get up and walk away

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What are you passionate about?


As I was riding up the gondola at Whiteface Mountain, I was thinking about passion. I’ve been skiing for a long time… it was less expensive to get a family pass and outfit three kids with used gear than to get a babysitter each week. My Mom was the one who drove the passion. She claims we never complained or said, “do we have to go?” (even as teenagers). What is ONE thing about being a leader that you are

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It’s NOT about you…


Everytime you are calling, email, posting on social media. Your prospects are wondering ONE thing. and it’s NOT about you… They are wondering – how is this about us? Your product or service means nothing to them without context. Merriam-Webster’s simple definition of context is; the words that are used with a certain word or phrase and that help to explain its meaning. My suggestion is to begin all sales conversations with the meaning, the context, and THEN talk about

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Manager Coach Effectiveness – tip #1


A client of mine asked a question the other day. “Lynn, do you think managers can effectively coach the people on their team?” That was the beginning of a great conversation. Over the next few weeks I’ll be sharing the questions I asked the sales leader to help them determine the answer in THEIR organization. My answer initially was a solid “maybe.” Tip #1 – know your management team My first questions were about the management team’s capabilities AND their

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For accountability’s sake!


It is so easy to NOT do something by yourself. Here is my list of things I’m MUCH more likely to do if I have an accountability partner: > exercise (if I’m meeting someone there or have paid for a class) > clean my house (with company coming over) > make calls that are DIFFICULT (when someone is going to ask for the outcome) > dial the phone when I’m tired of working (using IM as a counting tool) How

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