• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

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  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

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  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

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Express Your Inside Sales Gratitude


It’s the day before Thanksgiving in the USA today. There are inside salespeople across the country lamenting how no one is going to answer the phone…. Today, I’d like to suggest you express your gratitude to your customers and prospects. When you reach someone’s voicemail here is what it would sound like for me: “Hi _________, Thank you so much for (insert what you’re grateful for) it’s Lynn Hidy with UpYourTeleSales and I’d like to express my gratitude for having

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Being Grateful with @iSalesGirl #ig4


This month The Irreverent Salesgirl and I have been sharing on twitter what and who in sales we are grateful for using the hashtag #ig4. It was a lovely exercise in not only gratitude but also in seeing ALL the ways we can be grateful. On twitter you can search for: “@iSalesGirl #ig4″if you’re interested. So to pass it on, my suggestion is for YOU right now to write down one thing you are grateful for; for every member of

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Is the RoE high enough to make a change?

photo © Ichtor | Dreamstime

Let’s face it. Change is hard! Changing vendors not only takes effort, but is fraught with concerns about risk. Today, pick a top prospect you’ve been having conversations with and let’s do a bit of an evaluation on the RoE to switch over to you from their incumbent vendor. Remember; we are talking about someone you’ve already gained access to, there has been dialog back and forth, you know there is business… they know you know there is business. 1.

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What is your sales coaching RoE (return on effort)?

photo © Chronis Chamalidis | Dreamstime

I’ve been reading Mike Weinberg’s Sales Management Simplified (more in December on that) and he talked about RoE or return on effort. Which got me thinking (dangerous I know). I have to share that one piece of advice I always give sales leaders is “Never spend more on someone else’s success than they are willing to spend on themselves.” Which directly relates to today’s question – What is your sales coaching RoE (return on effort)? A quick reminder that the

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Should you walk away?

business woman working

Imagine for a moment that you’re mad, disappointed, frustrated, or upset while at work. STRESS at times can be the name of the inside sales game. Unfortunately, stress can reduce our emotional equilibrium as well as the filters between our brain and mouth. Take out a piece of paper and write down the last 3 times you wish you’d kept your mouth shut. You know a time when you were; > mad about an error on a customer order >

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