• Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

    Read More
  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

    Read More
  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

    Read More

ONE daily micro-action for sales self improvement


I have an idea, This year, lets take ONE microaction every single day to make ourselves better salespeople. Here are the first 11 that popped into my head: 1. make one more dial before I get up from my desk 2. always have a customer facing message 3. do 3 minutes of research 4. pick one account to deep dive into weekly 5. read for 15 minutes every day 6. find a NEW source of inspiration 7. ask a friend

read more

I HATE New Year’s Resolutions (& why)


It seems that every few years I write an anti-resolution post. Here are the two that sum up why I HATE New Year’s Resolutions Back in 2008 I said: Well here we are again, that time of the year when people all over the world make New Year’s Resolutions. Even the US government is getting into the act with their list of Popular New Year’s Resolutions Here is the crazy thing I’ve seen statistics in the United States as low

read more

The Sales Paradox

read more

Always & Never scare me!


Always & Never scare me! There aren’t very many things that are ALWAYS true or NEVER true. Of course, you can think of the ones that are true right now. How about the ones that aren’t? Those are more difficult. Words have power, use them carefully and thoughtfully. Especially absolutes!

read more

Gratitude is important!


My weekly newsletter A Chip Off The Block has recently focused on gratitude. Thank You! Try this blast from the past to show gratitude to self Be comfortable with gratitude – try this exercise JUMP for joy! It may not seem like a sales topic. In fact, gratitude is important for your inside sales success. For the next week, end your day answering the following questions: what one thing am I grateful to… 1 …myself for doing? 2 …a prospect

read more