• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

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  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

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  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

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What if you were INVINCIBLE?


On my desk I have a piece of steel engraved with the question: “what would you attempt to do if you knew you could not fail?” I’m not talking about a super hero power like flying (not that I don’t think that would be cool). I’m talking about inside sales super powers! > make them pick up their phone. > have prospects REALLY engage in a conversation. > everyone you speak with is open to new and different ideas Would

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tired & trying to multitask = bad communication


On Friday morning after being at an on-site training program all week I had to IM (instant message) someone the following; “tired & doing multiple things = bad communication” Which of course got me thinking. How often at work are we mentally, emotionally, and/or physically tired? That is not when we are at our best in terms of communication ability. Add to that the evils of multitasking! The environment becomes fraught with the perils of miscommunication! Before you say something

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Will happiness bring you inside sales success?


Yesterday’s #LYNNSIGHT was rich = a life full of whatever makes you happy! Then I started thinking about WHAT does that have to do with inside sales anyway? Here are the three things I came up with: #1 – Inside Sales takes emotional energy. > Living a rich life full of whatever makes you happy, gives you a larger reserve of emotional energy to use! #2 – Money isn’t an insides sales success motivator. > All the things that money

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Expectation Reset

Remote Control

Last week two different people, talking with me about unrelated topics, used the phrase “Expectation Reset” and it stuck in my head. This morning I’d like you to take a few minutes and think about what expectation resets you need in your world. > Where do your expectations no longer match your goals? > Which of your assumptions is holding you back? > How are the things you are counting on unrealistic? > Are you relying on circumstances outside of

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is success like popcorn?


Kernels – have popcorn potential BUT without heating up aren’t very tasty. Once it starts – it seems like a chain reaction begins and goes faster and faster. You’ll be burned – If you aren’t watching and attentive! It is so tasty while it lasts… When you’re done there are always kernels left over, the unrealized popcorn potential. Or maybe I just needed a snack while I was writing this blog post….

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