• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

    Read More
  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

    Read More
  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

    Read More

You think WHAT is fun about sales?


There are things in sales that are hard work. Some sales activities scare people. The crazy thing I’ve found is what I consider fun, other people consider the hard work or scary… and vice versa. It is the carnival ride that you want to ride, while your friends look at you like you’re crazy. Spinning > Does the ride at the park that uses centripetal force to push you against the sides make you sick to your stomach? Yet other

read more

What can you do when your leadership brain freezes?

Winter Walks 186

What can you do when your leadership brain freezes? An inside sales situation arises where you need all the leadership skills you poses to move forward. And your brain seems to freeze. No thoughts… No ideas… No memories… You can’t think of anything that will work. There isn’t even a spark of an idea on how to proceed. You can’t think of one prior situation that is close enough to what is going on to use what has worked in

read more

What are you putting off?


Most of us are putting off something. > It might be a question we don’t want the answer to – so we put off asking. > Perhaps a deal we don’t want to admit we lost – so we put off calling. > Or admitting we’re no longer happy in our job – so we ignore updating the resume. Today think of THREE things you have been putting off and DO THEM. It doesn’t have to be a huge thing,

read more

Last Minute Leadership

The Last Piece

This morning I’d like to introduce you to Last Minute Leadership. It isn’t about waiting until the last minute to lead, rather thinking about how you will lead in those last minutes before you move on to the next conversation or meeting in your calendar. Here is the piece of the leadership puzzle to add; recommit to leading through out your busy day! Every time a reminder pops up in your calendar for a conversation, call with a customer, meeting,

read more

Inside Sales Sincerity


On Monday I mentioned in the Inside Sales Leadership Corner that a sales leader I respect mentioned she only listens to voicemail messages when the salesperson sounds sincere. I have been thinking about sincerity as it relates to inside sales ever since. Perhaps sincerity is the wind that pulls both the salesperson through sales cycle AND the prospect up their buying process. Make your sales success kite soar with sincerity. > the sincerity needs to be strong enough to carry

read more