• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

    Read More
  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

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  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

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The waterfall of time


Does time feel like it is rushing past you? As an inside sales leader there are so many tasks to get done, fires to put out, customer emergencies to attend to. There are days when the rush is like Niagara Falls. Nothing can stop it, it comes crashing down, and the tasks to be done never run dry. Today, take a moment to remember that the waterfall of time can be beautiful as well. > Without the tasks you’d be

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BUT everyone is on vacation…


If you aren’t ready for a bit of a rant this morning, stop reading and go about your day. Here we are, it is the middle of December and I’m already tired of two things. 1. Christmas music everywhere I go. 2. Salespeople complaining. Seriously, everyone is on vacation? NO they are NOT. In fact I’d challenge that MOST people are working and working hard. I’m not saying that it will not be a challenge to get all the dominoes

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Attitude Adjustment


Have you ever had one of those mornings when you feel like you need to hit the panic button? The Attitude Panic Button For whatever reason, your attitude is not on the positive side of the dial. Perhaps: > your dog knocked you down on your morning walk > a car tailgated you almost the entire way to work > you forgot a meeting and have been rushing all morning > someone important just added ANOTHER thing to your full

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Is this REALLY urgent?


In Monday’s Inside Sales Leadership Corner, the post talked about Time for Important BUT Not Urgent. All you inside salespeople out there, I’d like to direct you to ask yourself this question before you drop what you’re doing: Is this REALLY urgent? Yesterday I was working with an inside salesperson right at the moment they got confirmation of a significant deal. Yippee! Almost 1/2 of their sales quota. Yahoo! for January. It is a fantastic deal and GREAT to know

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Time for Important BUT Not Urgent


If you are like most of the inside sales leaders I work with, the majority of your time is spent on URGENT. Then, depending on the day and how honest you are with yourself – the level of importance of those urgent tasks will vary. The unfortunate thing is that most inside sales leaders, never seem to have the time to move off of urgent and focus on activities that are important but not urgent… YET. If an activity is

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