• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

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  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

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  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

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Habits are powerful – don’t give up!


I don’t know about you but the NUMBER ONE thing I have to overcome to convert prospects into customers is their current habits. Jill Konrath in SNAP selling talks about ‘status quo’ and how something needs to make it worth the prospects while to change. This is 100% true! The pain of changing has to be less than the pain associated with staying with the status quo PLUS the good stuff you’ll have once you’ve made the change (weird math

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Do you have an attitude of abundance?

Merriam-Webster defines abundance as ‘an ample quantity’ or ‘relative degree of plentifulness’ what a great way to approach sales leadership! Start with the crazy idea that there are enough great salespeople for all of us to find our ideal workforce and make money. Taking an abundance attitude means that every time you meet with someone, your brain believes that there are great inside salespeople out there and is evaluating if THEY ARE GOOD ENOUGH FOR YOU. That may sound elitist,

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Things don’t always go as planned


Like clockwork you’ve come to expect a Monday morning, 7:00 am eastern time, Inside Sales Leadership Corner blog post. Me too. Yet 7:00 am came and went last week without a post. Because things don’t always go as planned. As sales leaders, we have to know lots of things: * what is most important – how to prioritize * the things you have to let go, because you can’t control it * how to pick up later, when something (like

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One requirement for #InsideSales Success


I finished training a group of salespeople a few weeks ago. One of them asked me an interesting question. “What is the most important thing for me to know about this career?” I thought about it for the rest of the day – saying I didn’t answer right away, instead I wanted to think about what is the MOST important among all the important things. Then I realized that it is so simple, I’d almost missed it. Make sure you

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Success doesn’t come from knocking over the 1st domino


When looking at someone else’s success, it is easy to make the mistake of believing all they did was knock over the 1st domino. When really that is the last thing they did. * FIRST you have to decide you want to do it. * NEXT there must be a plan on how to make it work. * PLUS the prep work has to be done, making sure you have everything you need all in one place. * BUILD it

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