• blogtext
    Weekly (at least) postings with tips, tasks, and tools to help you stay focused on developing your telesales skills!

    I welcome your comments - this is a place for us to learn from each other and share our best ideas.


  • radiotext
    Looking for information and inspiration in bite-size sweet & tangy bits? Then join us for "Sales Coaching Over Coffee"... pour some of your favorite beverage and we'll bring the treats!

    In just an hour a week you can get some great info from me (and my guests) about how to strengthen your sales skills. The goal is for you to leave with at least two things you can take action on immediately.


  • good-stuff
    Resources: Links, Lists, Recommendations... top resources for you to become better at sales, telesales, and other "good stuff" for your business success!

    These are some of my favorites - please send along any you'd like to share; we can all learn something new!


  • how
    Most inside sales organizations freak out when offered full or even half day training sessions. The unease at having people off the phone has pushed us to create shorter sessions: 15 minute quick tips, cram sessions, one-hour trainings, and more. The key is that this method must involve a series of sessions to create behavior change.

    Training combined with follow through coaching is another option, proven to help individuals on your team implement new skills and ideas lickety split.


  • Career Maximization

    How to transform fresh faces into seasoned, well-paid professionals.......

    Read More
  • Person Before Product

    Everything starts with asking questions... Do you know the right questions to ask to...

    Read More
  • Telesales Baseline

    Develop your baseline skills while you're preparing for your turn at bat...

    Read More

Leadership Assumptions – kill your effectiveness!


Last week in my Goldilocks & Preconceived Ideas post I asked you AND myself the question “what if we work on not having preconceived ideas when we go into conversations?” I don’t know about you, but it took a lot of effort for me to stop making assumptions based on: > past experience with the person I was talking to > similar conversations I’ve had with other people > my brain jumping ahead to solution instead of listening None of

read more

Don’t negotiate in your own head!


I was in a training class and “Don’t negotiate in your own head!” was my personal take away. How often do you spend a lot of time inside your own head writing stories instead of asking questions and listening to the prospects answer? Today, STOP the voices inside your head and have conversations with the people at the other end of the phone. Take out the mental trash. Fill your mind with the prospect’s truth. Ask more questions. Gather more

read more

Goldilocks & Preconceived Ideas


I was in a “just right” frame of mind when I started looking for an image to use in the blog post that was ruminating in my head. That is when this image of a golden retriever dressed up like Goldilocks came up in Dreamstime Stock Photos, thanks to © Geoffrey Kuchera. It was not the image I was thinking I’d find. It was not my preconceived idea of what Goldilocks looked like. Yet here it is. How often are

read more

Do your #InsideSales days just happen?


Lately my days have been cascading over a cliff. On good days it is a beautiful waterfall. On bad days… you get the idea. Instead of just letting your Inside Sales days happen, make a plan. It doesn’t have to be elaborate, perhaps your 3 top priorities for the day posted as a reminder. Maybe you like task lists? The Checklist Manifesto: How to Get Things Right by Atul Gawande was recently recommended to me because I love them. Some

read more

Changing your Point of View


Lately I’ve been working on my point of view. Not letting my feelings or instant impressions get in the way of seeing a situation from a new perspective. I’ve been FORCING myself to be mindful about how I look at the world. My point of view had become static. How about you? When is the last time you shook things up? Not for your team or organization – for yourself! For this week, pay attention to how you’re looking at

read more